He wished me luck and I wrote him back to do the same.
For me? No problem.
It arrived and it was just one screw to unfasten, then pull the drive out, slam the new one in, put the screw back and boom. Ready to go.
I had done that before lunch today.
Caleb did not have it anywhere near that easy.
He was guaranteed delivery by 3:00 pm -- having paid for one day delivery. At 2:30 with nothing delivered and no status update on the tracking page since 7:55, he e-mailed to ask if it was going to be delivered by 3?
Uh, no. Suddenly they needed additional info. It was so screwed up. And a nightmare.
I kept getting one update after another and feeling so bad because I didn't have any of those problems.
He can pick it up tonight at the UPS headquarters, he was told.
Sure. Why not.
He paid over 20 bucks for one day delivery. And surely "delivery" meant that he would "deliver" the package to his own home, right?
I got so lucky because C.I. found out about my problem, took care of it and then called me to tell me how it was going to go. And it went just like she said it would.
Poor Caleb. He takes the bus (as do I) and he doesn't have a car (I do, I'm trying to be green) so he couldn't go across town in his city to pick up the package tonight at the UPS headquarters. Instead, he's got to wait until tomorrow for them to try to redeliver. (They didn't deliver to begin with.) He's convinced it will be an all day thing.
I was able to reassure him that when he goes to change it, he can do it himself. You need a Phillips screw driver. You can use a flat head and tear up the screw, but you need a Phillips. (I wasn't being sarcastic. If you're just wanting it in -- and I was there this morning -- you can get the screw out with a flat head screw driver and back in. But you'll ruin the screw and need to buy a new one or else a new laptop if the driver goes out again.) (Yes, a screw would be much cheaper.)
Going out with C.I.'s "Iraq snapshot:"